Poor or No Reception: SKY digibox only

If the poor reception is due to adverse weather conditions you may need to just wait until the weather improves.
However, if the weather has cleared up and your poor reception continues or you have the 'no satellite signal' message on your TV, try the following:

• press the 'services' key on your SKY remote
• scroll down to and select No. 4: Signal Setup
• scroll down to and select No. 6: Signal Test

On this screen look at the list and check whether there is something showing in the 'signal strength and signal quality boxes. If no bars of signal appear by 'signal strength and quality' and a 'not locked' appears in the third line...

• unplug the digibox from the mains power supply
• wait 10-15seconds
• plug the digibox into the mains power supply
• allow the digibox to re-boot - up to 2 minutes

Is the problem resolved?

• yes - watch TV
• no - go to next section

Transponder Change: using the remote control, press the services key...

• scroll down to and select No. 4 System Setup
• using the keypad press '0' '1' 'select' in quick succession - you should now see a screen headed Installers Set Up
• scroll down to and select No. 2 Default Transponder
• use the keypad to scroll to and highlight 'Frequency'
• use the keypad to change the number shown to: 11739
• scroll down and select 'Save New Settings'
• use 'Back Up' key to return to 'System Test' screen
• scroll down to and select No. 6 Signal Test
• this should now show both signal strength and quality

If no signal strength and quality are showing after completing the above steps and there is no signal lock then it's possible that your problem is due to digibox failure or dish failure. You may need a repair or realignment. In this case email me with your phone number to arrange a service call